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Title: Perception and Experience of Transcultural Care of Stakeholders and Health Service Users with a Migrant Background: A Qualitative Study
Authors: Gaya-Sancho, Benjamín ORCID SCOPUSID
Vanceulebroeck, V. ORCID SCOPUSID
Kömürcü, N. SCOPUSID
Casa-Nova, Antonio ORCID SCOPUSID
Tambo Lizalbe, Elena ORCID SCOPUSID
Present, Evy SCOPUSID
Öz, Seda Değirmenci ORCID SCOPUSID
Soares-Coelho, Teresa ORCID SCOPUSID
Vermeiren, Sofie SCOPUSID
Jerue, Benjamin Adam ORCID SCOPUSID
Sáez-Gutiérrez, Berta SCOPUSID
Antón-Solanas, Isabel ORCID SCOPUSID
Keywords: Nurses; Cultural competency; Healthcare system; Qualitative research; Transcultural nursing; Culture awareness
Issue Date: 7-Oct-2021
Publisher: MDPI
Citation: Gaya-Sancho, B.; Vanceulebroeck, V.; Kömürcü, N.; Kalkan, I.; Casa-Nova, A.; Tambo-Lizalde, E.; Coelho, M.; Present, E.; Değirmenci Öz, S.; Coelho, T.; Vermeiren, S.; Kavala, A.; Jerue, B.A.; Sáez-Gutiérrez, B.; Antón-Solanas, I. Perception and Experience of Transcultural Care of Stakeholders and Health Service Users with a Migrant Background: A Qualitative Study. Int. J. Environ. Res. Public Health 2021, 18, 10503.
Abstract: Introduction: While European health policies do frequently take into consideration the ideas and experiences of their users, the voices of minority and marginalized communities are not often heard. European healthcare services must address this issue as the number of healthcare users with an MM background increases. Aim: To explore the perspectives of key stakeholders and healthcare users with an MM background on transcultural care in four European countries. Design: Qualitative phenomenological study. Methods: Semi-structured, individual interviews were conducted with stakeholders and MM users. Interviews were translated and transcribed verbatim and were carried out from February to May 2021. Descriptive statistics was used to describe the characteristics of the sample; qualitative data were analyzed thematically following Braun and Clarke's phases, resulting in 6 themes and 18 subthemes. Results: For stakeholders and MM users with long-established residence in their respective countries, cultural differences involve different family and community norms, religious beliefs, lifestyles, and habits. These components are perceived as in tension with healthcare norms and values, and they mediate in two key and related aspects of the relationship between MM users and healthcare providers: accessibility and communication. Conclusions: Communication and access to healthcare are key to MM health service users, and they are the most frequent sources of misunderstanding and conflict between them and healthcare professionals. Impact: It is important to extend the investigation of cultural issues in healthcare to stakeholders and MM users. There is no doubt that healthcare professionals should be trained in cultural competence; however, cultural competence training is not the only area for improvement. There should be a change in paradigm in healthcare services across Europe: from individual to organizational integration of culture and diversity.
ISSN: 1661-7827
Appears in Collections:Artículos de revistas

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